Last week, I read a distressing article on the NOS news site (in Dutch). Utrecht’s new online parking system for older residents is so complicated that it discourages caregivers from visiting them.…
Creating the pharmacy of the future – an example of design thinking with Customer Jobs
An example of design thinking on the OmnichannelX conference 2020.
How to reduce calls to your helpdesk by 80%
Get out of your comfort zone, says Ellen in her blog aboutThomas Cook, Hudson Bay en WNF.