From frustration to success: Discover the power of true customer focus. Start your Customer Experience transformation today
1
Analyse
Customer Experience Audit
Gain insight into the real needs of your customers
2
Strategise
Jobs-to-be-Done Roadmap
Get your team started on a strategy that actually works
3
Execute
Customer Experience Transformation
Create lasting success for your customers and employees
What does our program offer?
Customer Experience Audit
- Expert analysis, providing a clear picture of the current situation in a short time frame
- Task Analysis, identifying your customer’s ‘Jobs to be Done’: you’ll understand why your customer chooses and with what goal
- Introductory Jobs-to-be-Done (JTBD) workshop, where your team gets acquainted with our Customer Job method and a whole new perspective on the customer
Jobs-to-be-Done Roadmap
- Content Strategy, balancing resources, your own objectives, and customer needs
- Design Thinking Workshops JTBD, giving your team the insight to make the right decisions naturally
- VIP Bootcamp JTBD Experience, taking the whole group on a journey to learn all the ins and outs of JTBD within their own daily activities in 1 to 2 days
Customer Experience Transformatie
- CX guidance for tenders, support in defining, executing, and evaluating the tender process
- Content production, ensuring quality, appropriate content that aligns with the design and strategy
- Experience management, securing your customers’ Jobs-to-be-Done within your organization’s operational activities
Do you recognize these challenges?
Wasting resources and budget on ineffective initiatives and campaigns while departments have different customer images in mind? Our ContentKings 6 Month Customer Experience Transformation offers the solution.
We transform your organization into a unified customer-focused success story, where:
- Every euro demonstrably yields returns
- The strategic impact of your communication becomes visible
- Departments collaborate seamlessly
- You know and fulfill your customers’ real needs
The ContentKings Transformation Guarantee
We know the power of our approach. That’s why we offer you our unique guarantee:
If you don’t see improvement in customer satisfaction or revenue after 6 months, not satisfied? We’ll give you your money back in full. No questions, no hassle.
Exclusive Bonuses
- 4x free JTBD check-up of your organization over 2 years
- Daily brainstorming with our JTBD expert
- Thorough website audit based on SEO and JTBD
Read about the transformation of other customers
“With the help of user research by ContentKings we were able to create a better fit of farmacotherapeutischkompas.nl with our professional healthcare users.”
Sandra Landa MA, MBA
Manager Health Care, Dutch Health Care Institute
“The ContentKings team supported us as if they were an extension of my department. Ownership, competent advice, proactive, tangible action points. Great colleagues to work with.”
Henriëtte Willems - ter Keurs MBA
Digital Manager, Stellantis Automobiles
“ContentKings developed the content strategy and immediately involved the design team. Conversely, they remained on board during the design phase. The result: a successful social intranet for our organization.”
Ingeborg Weltevrede-Maaskant
Communication Advisor, The Province of Zuid-Holland
“The concerns of stakeholders were central in ContentKings’ proposal. Their perspective on ‘customer jobs’ within a task analysis immediately appealed to us.”
Lisanne van Daalen - de Jel
Online Marketing and Communications Advisor, Dutch Brain Foundation
