Now you know what your customers need – but does your team? Are your colleagues still discussing what customers need? Or what the customer looks like? You want everyone in your team to be able to make the right choice for the customer, without a guideline or blueprint.
A surprising look at customers that you will never lose
A design thinking workshop builds on your knowledge of the needs of your customers, for example through a Task Analysis. With the help of offline and online tools, your team will delve into the Customer Job. In the first workshop you map out what your customer’s Desired Outcomes are and what your Business Results are. In the second workshops you develop solutions together (Matching Solutions). Success guaranteed: count on hundreds of suitable ideas.